Contact us
Have questions about the rental process? Want to tell us about the wonderful trip you experienced? This page is your friend.
Our Service locations
Simple Campers launched in October 2020
Mill Valley, California
San Francisco, California
Oakland, California
San Rafael, California
Novato, California
Sausalito, California
Mount Tamalpais, California
Frequently Asked Questions
If you have a question that isn't answered below send us an email
How many miles can we drive?
Each van has its own mileage rules. Some include unlimited mileage and others have mileage caps on the amount that can be driven in a day before fees apply.
May I take my rental to festivals?
No Burning Man. We will approve ALL other festivals on a case by case basis, so please ask!
What is the cancellation policy?
Reservation deposit (25% of full trip cost) is non-refundable If the renter has paid in full and the booking is canceled more than seven days prior to booking start date, a partial refund of 75 percent of the full rental amount (minus fees) is issued. If canceled less than seven days prior to booking start date, a partial refund of 50% of the total rental amount (minus fees) is issued.
Do I need my own insurance?
No, we offer insurance that is included as a daily fee on every rental and covers you for the entirety of your trip. For more information on the coverage that is included please contact us.
Do we deliver to the airport?
Not at this time. If you're flying into San Francisco International Airport (SFO) we recommend the Marin Airporter. Tickets cost $26 and the bus will drop you off at the Manzanita- Mill Valley location, across the street from our pick-up location.
Can I smoke in the vehicle?
No, we do not allow smoking of any kind in the vans. There is a $350 non-negotiable fine for anyone who smokes in the vans.
What's included in the rental?
Our accommodations come with a Bento Box that includes the basics. A cooking pan, 2 plates, 2 bowls, 2 cups, a set of utensils, a sheet, blanket, 2 pillows and pillow cases, 2 towels, and a small place mat. All you need to bring is your personal gear and any food items. Additional Bento Boxes can be supplied upon request.
How tall are the vehicles?
Not every accommodation is the same but if you avoid anything 9.5ft or under you will be fine. Watch out for tree branches, parking structures, fast-food drive-throughs.